{"id":1168,"date":"2026-02-02T18:30:46","date_gmt":"2026-02-02T13:00:46","guid":{"rendered":"https:\/\/staging.boutiqueq.com\/?page_id=1168"},"modified":"2026-08-17T17:23:23","modified_gmt":"2026-08-17T11:53:23","slug":"grievance-and-customer-support-policy","status":"publish","type":"page","link":"https:\/\/staging.boutiqueq.com\/?page_id=1168","title":{"rendered":"Data Usage Policy"},"content":{"rendered":"

PerplexAI.net <\/b>
\n<\/b>Effective Date:<\/b> 14 August 2026<\/span>
\n<\/span>Last Updated:<\/b> 14 August 2026<\/span><\/p>\n

PerplexAI.net is an AI-services platform operated by Webnatics LTD.<\/b> This Data Usage Policy explains how PerplexAI.net uses information provided by users and generated through our AI voice, realistic voice-over, text-to-speech and related IT services.<\/span><\/p>\n

1. Data We May Use<\/b><\/h2>\n

Depending on the way you use PerplexAI, we may use:<\/span><\/p>\n

    \n
  • Account and profile information, such as name, username, account ID and preferences.<\/span><\/li>\n
  • Contact information and communication records.<\/span><\/li>\n
  • Subscription, plan and service-access details.<\/span><\/li>\n
  • Billing, transaction, invoice and payment-status information.<\/span><\/li>\n
  • Text, scripts, prompts, pronunciation instructions and generation settings.<\/span><\/li>\n
  • Voice recordings, voice samples and uploaded audio.<\/span><\/li>\n
  • Generated AI voice-over and text-to-speech audio.<\/span><\/li>\n
  • Custom or cloned voice information, where that feature is offered.<\/span><\/li>\n
  • Device, browser, IP address, technical and diagnostic information.<\/span><\/li>\n
  • Platform usage, security and performance information.<\/span><\/li>\n<\/ul>\n

    The data used depends on the features you choose and the settings available to your account.<\/span><\/p>\n

    2. Text, Scripts and Prompt Data<\/b><\/h2>\n

    We use text, scripts, prompts, pronunciation instructions and selected settings to convert text into speech, process your instructions and generate the requested audio. Where available, we may save projects, histories and settings in your account so you can access and manage them later. We may also use this information to troubleshoot generation issues, provide support, maintain security, prevent misuse and ensure the functionality of the Services. You may be able to delete individual projects, scripts or prompts through account tools. Text and project data may remain in active systems until deleted by you or removed under our retention process, and may remain temporarily in secure backups afterwards.<\/span><\/p>\n

    Do not submit unnecessary confidential, sensitive or personal information in text or scripts unless you have the authority to do so.<\/span><\/p>\n

    3. Voice and Audio Data<\/b><\/h2>\n

    Where a feature allows it, we use uploaded audio, voice recordings and voice samples to provide requested AI voice-generation, text-to-speech, audio-processing, custom-voice or voice-cloning functionality.<\/span><\/p>\n

    Ordinary uploaded audio may contain personal data. Voice data may become biometric or special-category personal data only when it is processed through specific technical means for the purpose of uniquely identifying a natural person. PerplexAI does not use voice data to identify or authenticate individuals unless this purpose is clearly stated for a particular feature.<\/span><\/p>\n

    You must have the rights, permissions, consent and other lawful authority needed to upload or use any voice recording, sample or other audio involving another person.<\/span><\/p>\n

    4. Custom and Cloned Voice Data<\/b><\/h2>\n

    This section applies only where PerplexAI offers custom voices, voice cloning, voice replication or similar functionality. We may use the voice samples and settings required to create and operate the requested custom voice. Depending on the technology used, this may involve generating technical representations, such as voice embeddings, that support the feature. These representations are not used to identify or authenticate a person unless that function is expressly described.<\/span><\/p>\n

    Custom-voice information is retained while the feature remains active or as otherwise described in the account, feature or retention settings. You may request deletion of source samples, custom voices and associated technical assets through the available account controls or by contacting us. If consent is withdrawn for processing that relies on consent, we will stop or restrict that processing where required, which may make the feature unavailable.<\/span><\/p>\n

    5. AI Training and Model Improvement<\/b><\/h2>\n

    PerplexAI uses submitted data to provide the requested voice-generation or text-to-speech service, maintain security, provide support and improve platform performance as described in our Privacy Policy. We will clearly state in the relevant feature notice, account setting or provider information whether user scripts, prompts, uploaded voice samples or generated audio are used to train, evaluate or improve PerplexAI\u2019s own AI systems or third-party AI models.<\/span><\/p>\n

    Where an opt-out is available for model-improvement use, we will explain how to exercise it. The applicable feature notice will also explain whether a third-party AI provider may retain or use submitted data for its own training. Our live product settings and contracts with AI providers determine these practices; therefore, users should rely on the latest published feature and privacy information.<\/span><\/p>\n

    6. Generated Audio Data<\/b><\/h2>\n

    Generated voice-over and text-to-speech audio may be stored in your account, project history or service storage where these features are available. This allows you to preview, download, manage or delete generated files.<\/span><\/p>\n

    We may process generated audio for quality assurance, safety, misuse detection, technical troubleshooting or customer support where reasonably necessary. You may be able to delete generated audio through account tools. Deleted files may remain temporarily in secure backups and may be retained in limited form where necessary for security, fraud prevention, legal claims or another lawful purpose.<\/span><\/p>\n

    7. Service Improvement and Analytics<\/b><\/h2>\n

    We may use usage, diagnostic and performance information to:<\/span><\/p>\n