Refund & Cancellation Policy

PerplexAI.net
Effective Date: 14 August 2026
Last Updated: 14 August 2026

PerplexAI.net is an AI-services platform operated by Webnatics LTD. This Refund & Cancellation Policy explains how we handle cancellation, refunds, failed AI voice generations and payment issues for purchases made through PerplexAI.net. 

It applies to subscriptions, AI voice-generation plans, text-to-speech services, usage-based purchases, credits, characters, minutes, tokens and other paid digital services offered through PerplexAI, where applicable. The rules that apply to a purchase depend on the service selected, the terms shown at checkout and applicable law. Nothing in this Policy removes or limits any mandatory consumer right available under Cyprus or European Union law.

1. Subscriptions and Cancellation

Where PerplexAI offers a recurring subscription, you may cancel future renewal through your account dashboard, the applicable payment-provider controls or by contacting support@staging.boutiqueq.com. Unless stated otherwise at checkout, cancellation stops the next automatic renewal and you will retain access to the applicable paid features until the end of the current paid billing period. Cancellation does not usually create an immediate refund for a period that has already started, except where a refund is required by applicable law or we determine that a billing or service issue warrants one.

Cancelling a subscription is different from deleting an account. If you delete your account without cancelling a recurring subscription, you may remain responsible for charges until the subscription is separately cancelled. Please cancel the subscription before requesting permanent account deletion.

2. Automatic Renewal

If a plan is shown as automatically renewing, the selected payment method may be charged automatically at the displayed billing frequency until you cancel. The price, renewal interval and cancellation method will be shown before purchase.

To avoid the next charge, cancel before the renewal time displayed in your account or checkout confirmation. Where a renewal reminder is required by applicable law, we will provide it. We may not be able to reverse a renewal that has already been successfully processed, but you may submit a refund request for review under this Policy and your statutory rights.

3. When a Refund May Be Considered

Refund requests are assessed on the circumstances of the relevant purchase. We may consider a refund where there is:

• A duplicate charge.
• A confirmed billing or pricing error.
• A charge taken after a valid cancellation because of a verified platform error.
• A serious technical failure that prevented access to a purchased service and could not reasonably be resolved.
• An incorrect usage deduction caused by a verified technical error.
• An unauthorised transaction, subject to reasonable investigation.
• Another situation where a refund is required by applicable law.

We may ask for reasonable information to verify the transaction and investigate the issue. A request does not automatically mean that a refund will be approved.

4. AI-Generated Digital Services

PerplexAI provides digital services that may begin immediately after you submit a text-to-speech or AI voice-generation request. When processing starts, AI resources, computing capacity, service allowances, credits, characters, minutes or other usage units may be consumed according to the applicable plan. Completed audio that was generated successfully in line with the requested settings is not normally refundable merely because the result does not match a subjective preference. This includes differences in voice style, accent, pronunciation, tone, emotion, speed or perceived naturalness, provided the service functioned as described.

This does not prevent you from reporting a genuine technical failure, an incorrect usage deduction or an output that is materially incomplete because of a platform error. We will review the issue and may offer a regeneration, restoration of affected usage, account credit, another suitable solution or a refund where appropriate and legally required.

5. Credits, Minutes, Characters and Other Usage Allowances

Where PerplexAI offers credits, characters, minutes, tokens or another usage allowance, the applicable quantity, expiry terms, rollover rules, transferability and feature restrictions will be displayed in the relevant plan or checkout information. Only rules that are clearly shown at purchase apply. Unless we expressly state otherwise, promotional or free usage allowances have no cash value, cannot be transferred and are not refundable. We do not state that paid usage allowances expire, are non-refundable or are forfeited on cancellation unless that rule is clearly presented at checkout and is permitted by applicable law.

If a verified technical failure consumes paid usage, we may restore the affected allowance, offer a retry or provide another suitable resolution. Partially used allowances and successfully completed generation usage are generally not refundable where permitted by law.

6. Dissatisfaction with AI Output

AI-generated voice output may vary. A difference in voice style, accent, pronunciation, tone, timing, emotion, speed or naturalness does not by itself establish that the service failed.

Before purchasing, users should review available samples, feature descriptions and plan limits where provided. Before publishing or relying on generated audio, users must review it for accuracy and suitability. If an output is corrupted, incomplete, unavailable after processing, or affected by a reproducible technical error, contact support so we can investigate.

7. Technical Issues and Failed Generations

AI generation may occasionally fail, be delayed, produce a corrupted file or be unavailable because of technical issues, high demand, maintenance, safety controls, network conditions or third-party service interruptions. If you experience a technical issue, please contact support promptly with your account email, order or transaction reference, date and approximate time of the generation, project or request details, a description of the problem and screenshots or error messages where available. Do not send complete payment-card numbers or other unnecessary sensitive information.

After investigating a verified platform-related issue, PerplexAI may, where technically supported and appropriate:

• Regenerate the audio.
• Restore incorrectly deducted credits, minutes, characters or other usage.
• Provide account credit or an alternative service resolution.
• Issue a refund where the issue cannot reasonably be resolved or where required by law.

We do not guarantee that every generation request will succeed or produce a particular creative or commercial outcome.

8. Free Trials and Promotional Plans

If a free trial or promotional plan is offered, the applicable terms, duration, included usage and conversion to a paid subscription, if any, will be shown before enrolment. If a trial converts to a paid plan, you must cancel before the stated first-charge date to avoid payment. Promotional or free credits and allowances are normally non-refundable and have no monetary value. Creating multiple accounts, using false information or taking other steps to abuse a trial, promotion or referral offer is prohibited and may lead to loss of access.

9. EU Consumer Withdrawal Rights

Consumers in Cyprus and the European Union may have statutory rights to withdraw from certain online purchases of digital content or digital services. The availability and scope of those rights depend on the service and the circumstances of the purchase. Where you expressly request that a digital service starts immediately, we may ask you to provide the consent and acknowledgement required by law before generation or service access begins. Where valid consent and acknowledgement are obtained, a statutory withdrawal right may be affected after performance starts, to the extent permitted by law.

This Policy does not exclude or limit any mandatory statutory consumer right. If you believe you have a legal right to withdraw or receive a remedy, contact us with your purchase details.

10. How to Request a Refund

Send a refund or billing request to support@staging.boutiqueq.com. To help us investigate, include:

• The email address associated with your account.
• Your transaction, invoice or order reference.
• The date of purchase.
• The plan, subscription or service purchased.
• The reason for the request.
• Supporting evidence relevant to the issue, such as error messages or screenshots.

Do not send your full card number, bank password, identity document or other unnecessary sensitive information by email.

11. Refund Processing

If a refund is approved, we will normally return it through the original payment method, where possible. The time for a refund to appear depends on the payment provider, card issuer or financial institution. We will notify you when a refund has been approved or processed.

The refunded amount will normally be the amount actually received for the eligible transaction. Currency-conversion differences, exchange-rate movements and third-party bank charges may affect the final amount received where these are outside our control.

12. Chargebacks and Payment Disputes

If you have a legitimate billing issue, please contact support first so that we can investigate and, where appropriate, resolve it quickly. This does not restrict your lawful right to contact your bank, payment provider or another relevant body regarding an unauthorised or incorrect transaction.

We may investigate chargebacks, duplicate disputes, fraudulent refund requests and payment abuse. During a legitimate fraud or security investigation, we may temporarily restrict account access or paid features. Fraudulent chargebacks or deliberate misuse of a payment dispute process may lead to account restrictions, recovery action or termination, subject to applicable law.

13. Account Closure, Suspension and Termination

Voluntarily closing an account does not automatically cancel a subscription, refund paid fees or convert unused services into cash. Any refund request will be assessed under this Policy and applicable law.

If we suspend an account while investigating an issue, we will handle eligible refunds and service access according to the outcome of that investigation and the law. If an account is terminated for serious misuse, fraud, unlawful voice cloning, payment abuse or a material breach of our Terms, paid services or unused allowances may be restricted or forfeited only to the extent permitted by applicable law.

14. Changes to This Policy

We may update this Refund & Cancellation Policy when our billing models, subscriptions, usage allowances, services or legal obligations change. The latest version will display the Last Updated date. Where a change materially affects an existing subscription or a legal notice is required, we will provide additional notice through the website, email or your account.

15. Contact Us

For questions about subscription cancellation, billing errors, refund eligibility, failed AI generations or payment disputes, contact:

Company Name: Webnatics LTD
Website: https://staging.boutiqueq.com
Support Email: support@staging.boutiqueq.com
Info Email: info@staging.boutiqueq.com
Address: Voukourestiou 25, 3045 Limassol, Cyprus