Account & Data Deletion Policy

PerplexAI.net
Effective Date: 14 August 2026
Last Updated: 14 August 2026

PerplexAI.net is an AI-services platform operated by Webnatics LTD. This Policy explains how registered users, subscribers and other eligible individuals can close an account and request deletion of personal data connected with PerplexAI.net. Please read this Policy with our Privacy Policy, Terms & Conditions and Refund & Cancellation Policy.

1. Understanding Your Options

The following actions are different:

• Subscription cancellation stops future recurring charges in accordance with the relevant subscription terms. It does not automatically close your account or delete your data.
• Individual project or content deletion removes selected projects, scripts, uploaded audio, generated files or settings, where the feature is available. It does not automatically close your account.
• Permanent account deletion closes your PerplexAI account and starts deletion of eligible personal data and account content, subject to lawful retention requirements.

If you have an active subscription, cancel it before or at the same time as you request account deletion. Closing your account does not automatically cancel a subscription or create a refund.

2. How to Request Account Deletion

You may request account deletion through the account or dashboard settings, a dedicated deletion form, where available. To help us identify the correct account, please provide your account email address, username or account identifier, the nature of your request and any other limited information reasonably needed for verification. Do not send passwords, full payment-card details or unnecessary sensitive information.

3. Identity Verification

Before processing an account or personal-data deletion request, we may take reasonable steps to verify account ownership, the email address associated with the account, the identity of the requester or authority to act for another person or organisation.

We request only information reasonably necessary to protect accounts, prevent fraudulent deletion requests and comply with applicable law. If we cannot reasonably verify a request, we may ask for further information or decline to act until verification is complete.

4. What Happens When an Account Is Deleted

Once a permanent account-deletion request is approved and processed, eligible data associated with your account may be deleted or anonymised from active systems. This may include:

• Your profile and account preferences.
• Saved projects and AI-generation history.
• Submitted scripts, prompts and text-to-speech requests.
• Uploaded audio, voice recordings and voice samples.
• Generated voice-over and text-to-speech files stored in the account.
• Saved voice settings.
• Other account-related personal information.

Permanent deletion can be irreversible. Before requesting it, download any generated audio, saved projects, scripts, invoices or other information you wish to retain. Once deleted, content may not be recoverable.

5. Deleting Individual Projects and Content

Where account functionality permits, you may separately delete text-to-speech projects, scripts, prompts, uploaded recordings, generated audio, project history and saved voice settings without closing the entire account.

Deleting an individual project removes its associated data from active account systems where technically supported. Some related technical logs, safety records or backup copies may remain temporarily or be retained where necessary for security, legal, fraud-prevention or operational purposes.

6. Voice Samples and Custom Voice Deletion

This section applies where PerplexAI offers custom voices, voice cloning, voice replication or similar functionality. Where technically feasible and appropriate, we will remove the source samples and related custom-voice assets, including relevant models, embeddings or technical representations used to provide that feature. If you withdraw consent for voice processing, we will review the request and stop or restrict the relevant consent-based processing where required. This may mean that the custom voice can no longer be used.

Deleting a voice sample or custom voice does not remove audio that has already been downloaded, published or stored by you or another authorised user outside PerplexAI. It may also not immediately remove data from secure backups or records that must be retained by law.

7. Data We May Retain

We may retain limited information after account deletion where this is necessary or permitted for legal, tax, accounting, fraud-prevention, security, dispute-resolution, compliance or legal-claim purposes. This may include:

• Transaction, payment and invoice records.
• Tax and accounting information.
• Fraud-prevention and security logs.
• Records connected with legal disputes, claims or regulatory requirements.
• Evidence of serious misuse, policy violations or unauthorised voice cloning.
• Information needed to establish, exercise or defend legal claims.

Retained information will not be kept longer than reasonably or legally necessary and will be protected using appropriate safeguards.

8. Backup Copies

Deleted data may remain temporarily in secure backup systems before it is removed or overwritten under our normal backup-retention schedule. Backup data is not normally restored to active use except where necessary for legitimate disaster recovery, security, legal or operational purposes.

We do not promise immediate deletion from every backup system unless this is technically guaranteed. We take reasonable steps to ensure that deletion requests are reflected in active systems and handled appropriately within backup processes.

9. GDPR Right to Erasure and Other Rights

Where the GDPR applies, you may have the right to request erasure of personal data in certain circumstances, often called the “right to be forgotten.” You may also have rights to access, correct, restrict or object to certain processing, receive eligible data in a portable format and withdraw consent where processing is based on consent. Withdrawing consent does not affect the lawfulness of processing that occurred before withdrawal. If consent is required for a feature, withdrawing it may prevent that feature from continuing to operate.

10. Third-Party Service Providers

PerplexAI may use processors and service providers for AI infrastructure, hosting, storage, authentication, analytics, security, payments and support. Where personal data has been shared with a provider, we will send appropriate deletion or restriction instructions where required and supported by our data-processing arrangements.

Third-party retention may remain subject to their legal, technical, security and backup obligations. We require providers handling personal data on our behalf to process it appropriately under applicable agreements and law.

11. Deletion Request Timeframes

We will acknowledge deletion requests within a reasonable time and aim to process them without undue delay. GDPR requests are generally handled within one month of receipt, although we may extend this period where legally permitted because a request is complex or numerous. If an extension applies, we will inform you as required by law.

The time required to complete deletion can vary according to verification, the scope of the request, technical systems, backup schedules, legal retention obligations and the involvement of third-party providers.

12. Download Your Data First

Before closing your account, download any information you want to keep, where the relevant export or download feature is available. This may include generated audio, saved projects, scripts, account records and other eligible User Content.

After permanent deletion, we may be unable to restore your account, projects or generated files.

13. Requests Concerning Another Person’s Voice

If you believe that your voice has been uploaded, cloned or used without permission, contact support@staging.boutiqueq.com with a description of the concern, relevant account, project or output details, and reasonable evidence of your identity or rights where necessary.

We may investigate suspected unauthorised voice cloning, request further information, restrict the relevant content or account, and delete or disable material where legally justified or required by our policies.

14. Changes to This Policy

We may update this Policy when account features, AI technologies, deletion processes, retention practices or legal requirements change. The latest version will show the Last Updated date. We may provide additional notice of significant changes through the website, email or account dashboard where appropriate.

15. Contact Us

For account deletion, personal-data deletion, voice-sample removal, GDPR erasure requests or questions about retained information, contact:

Company Name: Webnatics LTD
Website: https://staging.boutiqueq.com
Support Email: support@staging.boutiqueq.com
Info Email: info@staging.boutiqueq.com
Address: Voukourestiou 25, 3045 Limassol, Cyprus